[ I'm unable to view the jewelry collections pages. Why is this and how can I fix it? ]
You must make sure you internet browser security settings are set up to allow javascript and cookies. For example, in Microsoft Internet Explorer, under the Tools menu item, the Internet Options Security tab needs to set no higher than medium. Then, in order to add things to your shopping cart, you need to have the Tools menu item, Internet Options Privacy tab > Advanced > to Accept cookies. If you are having trouble doing this, please call is at 1-206-290-9599 and one of our personal shoppers will be happy to assist you.

[ Items I've selected are not getting added to my shopping cart. Why is this and how can I fix it? ]
Our website utilizes temporary cookies in order to remember which items you have added to your shopping cart. So, in order to use our website to add items to your shopping cart, you must make sure you internet browser security settings are set up to allow javascript and cookies. For example, in Microsoft Internet Explorer, under the Tools menu item, the Internet Options Security tab needs to set no higher than medium. Then, in order to add things to your shopping cart, you need to have the Tools menu item, Internet Options Privacy tab > Advanced > to Accept cookies. If you are having trouble doing this, please call is at 1-206-290-9599 and one of our personal shoppers will be happy to assist you.

[ Will I find the same selection of merchandise in department stores and boutiques as I would online? ]
Yes and no. Some of the products sold on our site are limited edition or one of a kind pieces. We also like to always have truly classic, essential wardrobe items on our website. However, if you've seen an item in one of our stores but can't find it on Christa Hope Online, please call is at 1-206-290-9599 and one of our personal shoppers will be happy to assist you.

[ What if I can?t find an item I?ve seen at one of the stores that carries Christa Hope jewelry? ]
If you've seen an item in one of our stores but can't find it at Christa Hope online, or have other questions, please call 1-206-290-9599 or email us at info@christahope.com and one of our personal shoppers will be happy to assist you you.

[ How do I place an order online? ]
Click here for steps on how to place an order.

[ What if I have trouble ordering online? ]
If you have trouble for any reason, please place your order by phone at 1-206-290-9599. Please email us with any technical concerns regarding our website at info@christahope.com.

[ What is a promotional code and how do I use it? ]
Whenever you receive a special offer for purchases at Christa Hope Online, you will also receive a promotional code to use. This code lets us know which special offer should be applied to your order. Using the code is easy. Just shop and check out as you normally would. then, when you get to the order form page of checkout, enter the promotional code in the space provided, and then complete the checkout process.

[ Can I change my order during checkout? ]
Depends on where you're at in the checkout process. If you're in the shopping cart, then, yes, you can update the quantity and remove items. If, however, you?ve already hit checkout button and are in the order form, you will not be able to change your shopping cart on the order form itself. The best thing to do is verify your order on the order form before you fill in any of the order form information. Then, if you need to modify your order, click the back button on your browser and go back to your shopping cart and make any changes. Then, when your shopping cart is complete, click on the ?checkout? button and finish the checkout process.

[ How can I be sure my order has been received? ]
After you enter your order form information and click the "submit order" button, you will be taken to a webpage order confirmation page notifying you that your order was successfully submitted. In addition, you will receive an email confirmation within 24 hours of receipt of your order. Lastly, you will also receive an e-mail confirmation once your order has been shipped to the recipient.

[ Are there other ways to place my order? ]
Definitely! If you prefer not to order online or need special delivery arrangements, simply print out the order form and call us with your order information at 1-206-290-9599.

[ What forms of payment does Christa Hope online accept? ]
Click here for full payment options.

[ When will I be charged for my order? ]
For regularly stocked items, you will be charged at the time your order has been confirmed by Christa Hope. For custom orders, half of the amount of the custom order will be due at the time your order has been placed and the remaining balance will be due after the customer order has been designed and finished being made and is ready to be shipped.

[ How is sales tax calculated for my order? ]
It is very important to us that your order is processed correctly. For all Christa Hope online purchases, sales tax of 8.8% will be applied to Washington residents only. Please note that on-screen order totals do not include applicable taxes. The actual charge to you will reflect all applicable state, local and county taxes and will be calculated when the order is shipped. If you have any questions about the tax rate on your receipt or invoice, please call us at 1-206-290-9599 or email us at orders@christahope.com.

[ When will my order be shipped? ]
Christa Hope prides itself in hand-crafting each piece to order, so please allow between 1 - 4 weeks, depending on availability, from receipt of payment(for money orders or cashier's checks) or fund verification (for personal checks) for your order to be shipped via standard shipping. We will notify you by email with the piece's estimated shipping date upon receipt of payment, and again with the UPS tracking number when your piece has been shipped. Special and custom orders usually ship within 3 to 6 weeks, although this may vary depending on the piece, the quantity ordered, and the time of year. Upon receipt of your order, we will notify you as to the estimated ship date. Click here more full shipping and handling information.

[ Do the listed prices include the shipping and handling cost? ]
No. The prices of the items do not include shipping and handling costs. The cost of shipping and handling will vary depending on the shipping option selected, value of the merchandise, and number of addresses you need items in your order shipped to. The final shipping and handling cost will be calculated on your final invoice. Click here more full shipping and handling information.

[ How do I know if my order has been shipped? ]
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address. The first confirms that your order has been received; this e-mail should arrive within approximately 24 hours. The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following receipt of payment and verification of your information. Click here more full shipping and handling information.

[ How do I track my order? ]
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the carrier?s web site. If your order appears late, remember: payment must be received and verified prior to processing. Click here more full shipping and handling information.

[ How long will it take to receive my order? ]
Since all of our jewelry is hand-crafted to order, orders will take between 1 - 6 weeks to ship depending on availability and payment verification. If you would like specific information about an item with regard to shipping time, please phone us at 1-206-290-9599 or email info@christahope.com. Please have style number and description ready. Click here more full shipping and handling information.

[ Do you do custom or special orders? ]
Yes, custom or special orders are possible. Click here for full custom and special order info.

[ Do you have gift certificates? ]
Yes, gift certificates are available in increments of $50. Click here for full gift certificate info.

[ Do you have a return policy? ]
Yes. Please click here for full return and exchange policy.

[ Do you repair merchandise that has been damaged? ]
Please click here for full details on repairs.

[ Do you ship internationally? ]
We regret that we are currently unable to ship orders internationally.

[ Do you provide gift wrapping? ]
Yes, we love to make every gift special and gift wrapped beautifully. Please click here for information about our gift wrapping service.

[ I?m having trouble picking something out, can you help? ]
Yes, one of our personal shoppers would love to assist you, whether it's helping pick something out for you or for someone special! Please click here for information about our personal shopper service.

[ Is the information that I provide to you safe and confidential? ]
Yes, we value our customers and their privacy. As such, you can rest assured that any personal information you leave with us will be kept in the strictest of confidence. We will not share information about you with anyone else.